Refund & Returns Policy
Changed your mind, or something not right? Here’s how returns and refunds work.
1. Your 30‑day right to return
If you change your mind, you can return most items within 30 days of receiving them. To be eligible, the item should be in the same condition you received it — unused and, where possible, in its original packaging with any tags attached.
2. How to start a return
- Email info@teeauctions.com (or message us on the website chat / WhatsApp) with your order number and the item you’d like to return.
- We’ll reply with the return address and simple instructions.
- Pack the item securely and send it back. We recommend a tracked service so it doesn’t go missing.
3. Refunds
- Once we receive and check your returned item, we’ll process your refund to the original payment method.
- Refunds are usually completed within 5–10 business days of us receiving the item.
- Original delivery charges are refundable only where the item is faulty or incorrect.
4. Faulty or incorrect items
If an item arrives faulty, damaged or not as described, contact us within 30 days and we’ll put it right — a replacement or a full refund including return postage. This does not affect your statutory rights.
5. Items we can’t accept back
For hygiene and safety reasons, some items can’t be returned once opened (for example earphones/earbuds, beauty and personal‑care items) unless they’re faulty. We’ll always make this clear if it applies.
6. Return shipping
Unless the item is faulty or we sent the wrong product, you’re responsible for the cost of returning it. Keep your proof of postage until your refund is confirmed.
7. Need help?
We’re here to make this easy. Email info@teeauctions.com or call +44 7958 948377 (Mon–Sat, 9:00–18:00) and we’ll sort it out.
Questions about a return? Email info@teeauctions.com or message us on WhatsApp and we’ll help.